ABAG Managing Business Disruption

	Managing Business Disruption

Businesses are unlikely to fully recover from a disaster in the sense that they return to their "pre-disaster" state. While physical assets can be replaced, there remains a complex set of emotional and social changes that affect the businesses themselves, and more importantly, their customers. Thus, the goal of managing business disruption is not just to ensure business recovery, but to construct a more robust and resilient business that can better survive in a post-disaster environment.

Manage Variables WITHIN the Control of a Business	SUCCESS STORIES
Customer, Supplier, and Business Records	*A pet store backs up of records*
Creating a Safer Business Enviroment	*A skin care shop braces cabinets*
Lease Agreements	*A child care center credits emergency procedures to child safety in Sept. 11th attack*
Shaking Intensity and Disruption - When Lease Agreements Won't Work
Insurance Coverage	*A reptile store moves to keep customer access after quake*
Diversity and Redundancy
Plans for Variables OUTSIDE the Control of a Business	*A cookie company changes customers following earthquake*
Customers
Infrastructure	*A bakery plans with competitors to deal with power outages*
FOR MORE INFORMATION

ABAG, the Association of Bay Area Governments, is the regional planning and services agency for the nine-county San Francisco Bay Area.
The writing and production of the materials and reports of this page and the others in this section of the ABAG Earthquake Program web site were funded in large part by Grant No. 01-HQGR-0214 from the U.S. Geological Survey (USGS), as well as by the Association of Bay Area Governments. Any opinions, findings, conclusions or recommendations expressed in this material are those of the authors and do not necessarily reflect the views of the funding agencies. Last updated 4/7/04 by jbp.